Make the right choices and avoid expensive mistakes

Technology

To understand, communicate with and serve your audience effectively, in the digital and in the physical, you need to make informed technology choices. With years of strategic, architectural and implementation experience, our Technology team can help you choose, integrate and exploit the right tools, fully realising their potential within your organisation.

It's Decision Support, perhaps where you need it the most.

How it works

TECHNOLOGY AUDIT
Review your current technology platforms, what works, what doesn't and why, providing a gap analysis of where you are and where your business strategy says you need to be.
ARCHITECTURE & PLANNING
An integrated technology platform architecture and a robust and agile implementation plan, cognisant of the big-picture and providing the connectivity, functionality and integration you need.
IMPLEMENTATION SERVICES
Design, develop, test and implement each component of your technology strategy using your in-house team and/or our production experts. Full support comes as standard.

Outcomes

Our Technology service draws on insights and strategic plans, reviews the technologies you already have deployed and determines what you need to deliver your vision. We can then design the right solution.

Integrating best-of-breed platforms with bespoke development, we help manage the implementation to ensure best practices are followed and the results exceeds expectations.

Evidencing Success

  • CDP, eCMS & CRM

    Swindon & Wiltshire LEP

    Strategy and technology implementation of an integrated digital platform.

  • Customer Self-Service

    Leading Financial Services Provider

    Customer experience analysis and strategy for a dedicated cognitive customer assistance platform.

  • De'Longhi Bean to Cup Coffee Machines

    Putting the customer at the heart of everything

    De'Longhi
    Audience Research and Studies; Implementing an ongoing customer temperature check

    Asking the right questions

    Businesses of all sizes and sectors desperately seek experts who know how to devise integrated strategies for the digital era. Moreover, companies not only need answers, but need help in asking the right questions. Discover how Rika answers these challenges by delivering deep insight, strategy and customer experience excellence with our team of highly experienced digital professionals.

    TECHNOLOGY

    Make the right choices and avoid expensive mistakes.

    More expertise

    Insight

    Break silos, generate ideas and see the road ahead

    Strategy

    Align initiatives and develop a common vision of success

    Customer Experience

    Analyse, understand and optimise customer interactions

    Recommended agency logo
    Crown Commercial Service Supplier Logo

    Rika Digital
    Owen Group partner

    Rika is a trading name of JK Digital Consulting Limited,
    registered in England & Wales No 9980411, VAT Registration No 250 1028 61